Privacy Policy

Last updated February 05, 2026

This Privacy Notice for Instaroom for Real Estate Brokerage and Digital Solutions, LLC (doing business as Instaroom) ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

• Download and use our mobile application (Instaroom), or any other application of ours that links to this Privacy Notice
• Engage with us in other related ways, including any marketing or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at contact@instaroom-eg.com.

Summary of Key Points

This summary provides key points from our Privacy Notice, but you can find more details by using the table of contents below.

Table of Contents

1. What Information Do We Collect?
2. How Do We Process Your Information?
3. When and With Whom Do We Share Your Personal Information?
4. Do We Use Cookies and Other Tracking Technologies?
5. How Long Do We Keep Your Information?
6. How Do We Keep Your Information Safe?
7. What Are Your Privacy Rights?
8. Controls for Do-Not-Track Features
9. Do We Make Updates to This Notice?
10. How Can You Contact Us About This Notice?
11. How Can You Review, Update, or Delete the Data We Collect From You?

1. What Information Do We Collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include:

• names
• phone numbers
• date of birth
• gender
• university
• profile photo

Passwords. When you sign up or sign in, you provide a password to authenticate your account. We do not store your password in the app.

Sensitive Information. We do not process sensitive personal information.

Payment Data. If you choose to pay by card, payments are processed by our payment partners. We do not receive or store your full card number or card security code. We may receive payment status information and transaction identifiers from our backend and/or the payment processor. You may find the relevant privacy notice on our payment provider's website.

If you choose to pay via Instapay, you may upload a payment receipt image and enter a transaction reference. Receipt images may include personal information depending on what is visible in the image.

Application and Device Data. When you use our app, we (and our service providers) may collect certain technical data, such as:

• device and app information (device model, operating system version, app version)
• diagnostics and crash reports
• usage and performance data
• IP address and approximate location derived from IP (depending on your network and service providers)

We use third-party tools to monitor the performance and stability of our Services.

Support Communications. If you choose to contact support through WhatsApp from within the app, WhatsApp will process your communications according to its own privacy policy. We receive the content you send to us and any information WhatsApp shares with us.

Push Notifications. At this time, our app does not implement push notifications.

Location Data. Our app displays map locations for our properties. We do not request or collect your device's precise location. If you choose to open directions in an external maps app (such as Google Maps), that external app may process your location according to its own privacy policy.

Local Storage. The app stores certain information locally on your device to provide core functionality and improve performance, including authentication tokens (stored securely) and cached app data (for example profile and booking/visit data). You can clear cached data by logging out.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

2. How Do We Process Your Information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
• To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
• To evaluate and improve our Services and user experience. We may process diagnostics, crash reports, and usage information to fix bugs and improve the app.
• To respond to support requests. If you contact us (including via WhatsApp), we may process the information you provide to respond and resolve issues.

3. When and With Whom Do We Share Your Personal Information?

In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.

The categories of third parties we may share personal information with are as follows:

• Observability Platforms
• Payment Processors
• Mapping Services
• Communication Platforms (when you choose to use them)

In practice, this currently includes:

• Analytics and Performance Providers
• Payment Processors
• Mapping Services
• Communication Platforms (if you choose to contact support via WhatsApp)

We also may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• When we use Google Maps. We use Google Maps to display property/visit locations and to help you open directions. We do not enable in-app "my location" features.

4. Do We Use Cookies and Other Tracking Technologies?

In Short: This is primarily a mobile app. We do not use browser cookies for advertising.

Our Services are provided primarily through our mobile app, which does not use browser cookies in the way websites do. We may use SDKs and similar technologies for diagnostics and app performance monitoring.

5. How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (for example for tax, accounting, dispute resolution, or compliance).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

7. What Are Your Privacy Rights?

In Short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "How Can You Contact Us About This Notice?" below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Account Information

If you would at any time like to review or change the information in your account, you can:

• Log in to your account settings and update your user account.
• Contact us using the contact information provided.

If you request account deletion, we will take reasonable steps to delete your personal information, subject to legal obligations and legitimate business needs (for example fraud prevention, dispute resolution, and compliance).

Children

Our Services are not intended for children under 16. We do not knowingly collect personal information from children under 16.

If you have questions or comments about your privacy rights, you may email us at contact@instaroom-eg.com.

8. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

9. Do We Make Updates to This Notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

10. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at contact@instaroom-eg.com or contact us by post at:

11. How Can You Review, Update, or Delete the Data We Collect From You?

You have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please contact us at contact@instaroom-eg.com.